General Shipping Policies
1. Shipping fee is quoted by the system based on weight and distance. UPS and US Postal service are available on the checkout page.
2. Shipping fee quoted by the system is based on product real weight only. Bulky items, such as large propellers, airplanes, may incur higher shipping cost. We will send you a bill if there is a shortage in shipping fee quoted.
3. Free shipping is available for dealers. Please check the Free Shipping section for details.
4. For all address correction, it will be subject to extra charge by carrier. Shipping charges non-refundable.
5. Orders requiring air or express delivery must be placed before 12 AM EST and confirmation by phone call to guarantee same day shipment.
When will my order be processed and shipped?
If your order is placed from Monday to Thursday, it will be processed and shipped within 48 hours. If your order is placed between Friday 10AM and Monday 9AM, it will be processed Monday and shipped on Tuesday. For example, your order is placed between Tuesday 10AM and Wednesday 9AM, it will be processed Wednesday and shipped Thursday.
Free Shipping:
We will continue to offer free shipping for eligible dealers and products. Below is a summary of the rules for free shipping:
Free shipping is applicable for domestic orders exceeding $500 USD. Due to the rising overall costs in shipping and daily operations, our profit margins have slimmed for products sold to dealers. Consequently, we have increased the free shipping threshold. We appreciate your understanding of this updated policy.
Free shipping is exclusively available for delivery addresses in the lower 48 contiguous states of the USA. Dealers in Alaska, Hawaii, Guam, Puerto Rico, and other US territories may be eligible for discounted shipping rates on qualifying products, determined through manual calculations. OEM and special orders do not qualify for free shipping.
Products eligible for free shipping generally include small items like batteries, chargers, ESCs, servos, motors, small helicopters, accessories, 2-blade propellers no longer than 12”, etc. Orders containing bulky or large, low-value items — such as Falcon propellers, large UAV propellers, foam airplanes, balsa airplanes, large helicopters over 400 sizes, bulk wires, etc. — will incur shipping fees. Our warehouse may send a separate shipping cost bill for orders containing these bulky items.
By default, MPI will employ ground shipping methods, such as UPS Ground or USPS Ground Advantage, for dispatching free shipping orders. Other expedited shipping methods are available on the checkout page at the buyer’s cost, or customers can contact our customer service for special requirements.
Shipping Insurance:
For orders totaling $300 or less, your package is automatically covered at no extra charge. We will replace any lost or damaged items in transit. For orders exceeding $300, MPI will impose a mandatory insurance charge of 1% of the order value to safeguard against loss during shipment. Lost items will be replaced, or a refund will be provided if we are unable to fulfill the order.
How does UPS count shipping days?
When UPS counts the number of days to deliver a package, it is based on “business days”. This does not include Saturday, Sunday, and national holidays. It also does not include the day the package was picked up.
For example, for a package in a 3-day delivery area and shipped on Friday, do not expect your package on the following Monday. Because Friday does not count; Saturday and Sunday do not count either. The first day starts from Monday so you will receive your package on Wednesday.
As another example, if your 2nd-Day shipment was picked on Thursday, it will be delivered on Monday not Saturday. However, if you want it delivered on Saturday, it can be done with extra charge by UPS.
For more information, please go to www.UPS.com.